Storefront - Temporary Service Interruption

On 27 October, 2025, between 15:00 – 17:20 UTC, our Storefront platform experienced a temporary service disruption affecting multiple customers. The issue was caused by a high-volume Distributed Denial of Service (DDoS) attack targeting one customer’s custom domain.

During this period, users may have experienced difficulty accessing Storefront Portal, issues during navigation or execution of actions. Service was fully restored at 17:20 UTC, and since then all systems are operating normally.

Impact

• Users were not able to access Storefront application.

• Some users experienced slower than usual performance.

• A portion of requests failed to load during the incident window.

• The issue was resolved by our staff within 2h 20m

What We’re Doing Next
To prevent this from happening again, we are are going to:

• Enhance our monitoring systems to track unusual traffic spikes per domain

• Create additional alerts for high request rates to a single tenant domain

Current Status
All systems are operating normally. No further problems have been detected since resolution.

We apologize for the inconvenience this caused and thank you for your patience and understanding.